Frequently Asked Questions

WHAT IS THE DIFFERENCE BETWEEN TWX HOME AND OTHER POPULAR BRANDS?

Unlike other well known cleaning product brands, TWX Home line originates from business, where its products were used for years for cleaning hotels, industrial and institutional buildings. That is why TWX Home products are so effective in the ordinary household everyday use.

IF THE TWX HOME PRODUCTS WERE MEANT TO BE USED BY PROFESSIONALS, ARE THE SAFE TO USE AT HOME?

Yes, the products are much stronger and effective than their competitors on the market, but still they are completely safe to use. However, you should read carefully the label before usage. We recommend the use of protective gloves with most of our products.

ARE THESE SMALL PACKAGES ENOUGH FOR LONG PERIODS OF USAGE?

It depends on how often you are using them, how big is your house, how many bathrooms do you have, but we can assure you that the products are very effective and economical. We are offering stunning discounts if you want to buy more than 1 item, too.

WHAT ARE THE DELIVERY TIMES?

Orders can take between 1-5 business days (excluding weekends and holidays) to deliver depending on your country. Processing an order includes picking, packing and getting the order ready for delivery. Once the order is picked up by the courier and delivered to your address, it is considered "shipped". Please make sure someone can receive your shipment between 09:00 and 18:00.

WHAT ARE THE PAYMENT METHODS?

We offer secure payment – cash on delivery – you pay only when you receive your order, no advance payments or transactions.

CAN I CANCEL OR MAKE CHANGES TO AN ORDER?

No, once an order is placed, we are unable to cancel your order or make any changes. Please make sure all information is correct before finishing your order.

DO YOU OFFER ANY DISCOUNTS OR PROMOTIONS?

Yes, we offer discounts and special promotions. The best way to stay informed about them is to follow us on Facebook and check our website.

WHAT DO I DO IF MY ORDER ARRIVES DAMAGED?

In cases of proven fault of our company (received wrong product or product with quality defects), the customer should return the product within fourteen (14) days from the day they ordered it, at no cost transport.

WHAT DO I DO IF I AM MISSING AN ITEM FROM MY ORDER?

Please contact Customer Service to request further assistance. Any missing item(s) must be reported within 14 days of delivery.

I PURCHASED TWX HOME PRODUCTS FROM A DIFFERENT SITE/STORE, CAN YOU STILL HELP ME?

We're sorry, but the only place you can find our products is on our official website. Any other places that sell them are unofficial and might be fake, so we can't give a guarantee for them.

DO YOU OFFER "WILL CALL" OR "PICK UP"?

No, the only shipping option is delivery to your address.